Fax Setup 

Begin receiving faxes within your Updox account immediately!

  • Call forward your current local fax number to your Updox fax number. You will find your Updox fax line in the Admin Menu under Fax Settings. Call your current carrier to set up the forwarding to Updox.
  • Port your current local fax number to Updox. Please note that this process can take approximately 2 weeks for any port request.


When you are ready to use Updox exclusively for inbound and outbound faxing you may “port” your local fax line to us if your local carrier allows porting. We do not charge you for this process, however, you will need to check with your current carrier if any fees are involved*.


Porting is essentially “transferring” your fax line from the current local carrier to Updox. Once the port is complete you may discontinue the faxing service with the local carrier (please make sure the fax line is not used for your credit card machine or internet service - or any other devices/services before discontinuing the service).
When you are ready to use Updox exclusively for inbound and outbound faxing you may “port” your local fax line to us if your local carrier allows porting.  We do not charge you for this process, however, you will need to check with your current carrier if any fees are involved*. 

 

Follow these steps to begin porting to Updox:

  1. Check with your local fax carrier to see if they allow porting or if any fees are involved*. Make sure the contact info they have on file is accurate.  This information is found on the Customer Service Record or CSR.

    The number one reason for a delay in porting a fax line or “rejection” is that the information submitted does not match what the carrier has on file.

    To ensure a successful porting the first time, fill out the info below that you have confirmed with your carrier.
 
  • Number to Port:

 

  • Authorizing Person: 

 

  • Exact Name/Address (Used for billing on that account):

 

  • Account # (The account number with the current carrier for the number you wish to port.):

 

  • Billing Phone # (The contact phone number the current carrier has on file for your account.):

 

  • Current Carrier:

 

  • Is this fax line used for your internet service or credit card reader? (The contact phone number the current carrier has on file for your account.):

 

 

  1. If it is possible to port your fax line, send the above completed information to porting@updox.com along with the attachments below. Please note that a Toll-Free number will require a Toll-Free Letter of Authorization.

    Attachments:
    A copy of your most recent bill from your current carrier
    Completed Updox Letter of Authorization (LOA) form

 

  1. Upon receipt of your request we will run a preliminary check on the number and will begin the porting process based on results. We will communicate by email to provide status updates, estimated completion or collect other information as needed. The porting process takes approximately 2 weeks to complete.  Ports will not complete on a weekend.

FAQ:

What happens if your initial port request is rejected / declined? 
If your initial request is rejected/declined by the losing carrier, there is a charge of $13.00 to resubmit the port request. This fee must be paid each time a resubmission is required per fax number. Example: If you request to port two numbers to Updox and each requires one resubmission the cost would be $26.00 or $13.00 x 2. 

 

What happens if I request to port the WRONG fax line?
If you submit incorrect info on your port request and the port is complete we can request that a correction be made if reported to us IMMEDIATELY (within 24 hours). This is called a “snap back” and there is a charge of $300 for this process.



What happens to my fax machine in my office once I port my fax line to Updox?
After the port is complete, the fax line will no longer be active in your office. You will not be able to send/receive faxes on your fax machine.


Will it be possible to fax to international numbers with Updox?
Unfortunately, we do not support international faxing now. You will have to make other arrangements to send/receive faxes internationally.

 

I have a Partner Account, how will the fees affect our account?
Your account will not be charged the fees associated with resubmitting
'Rejected' ports or in the event of a Snapback. These fees have
already been addressed with the Partner that you are currently with.

 

*You are responsible for any fees incurred with your local carrier