UPDOX PLATFORM

Secure SMS

Alleviate the back-and-forth phone calls with safe and convenient HIPAA-compliant texting.

Communicate with patients safely and efficiently.

Secure SMS HIPAA-compliant texting allows healthcare providers to conveniently communicate with patients without compromising their privacy or protected health information. Encouraging patients to use texting options can save time and keep your phone lines clear for calls.

Boost patient satisfaction with secure, quick, and convenient communications.

Work efficiently with pre-made templates or create your own for common scenarios.

Securely attach forms, photos, or videos, and easily file conversations to the EHR.

Automated appointment reminders can reduce no-shows and last-minute cancellations.

Here’s how Secure SMS works in the patient journey.

More effective communications mean both a better bottom line and more satisfied patients. Select phases in the journey below to see how Secure SMS can help. 

ud-previsit custom icon

Pre-Visit

ud-inactive custom icon

Visit

ud-postvisit custom icon

Post Visit

ud-ongoingcare custom icon

Ongoing Care

Pre-Visit

During this phase, your practice is scheduling, collecting patient information, and more. Secure SMS allows your practice to: 

Quickly communicate ahead of a visit 

Easily contact patients with updates 

Ensure timely patient arrivals 

Visit

Post Visit

This phase involves billing, payments, and following up with the patient. Secure SMS allows your practice to: 

Follow-up with patients quickly 

Securely share important information 

Easily gather patient feedback 

Ongoing Care

This phase is all about continuing care plans and building patient loyalty. Secure SMS allows your practice to: 

Communicate on ongoing health plans 

Check in on patient status 

Build patient/provider relationships 

ud-previsit custom icon

Pre-Visit

ud-inactive custom icon

Visit

ud-postvisit custom icon

Post Visit

ud-ongoingcare custom icon

Ongoing Care

Pre-Visit

During this phase, your practice is scheduling, collecting patient information, and more. Secure SMS allows your practice to: 

Quickly communicate ahead of a visit 

Easily contact patients with updates 

Ensure timely patient arrivals 

Visit

Post Visit

This phase involves billing, payments, and following up with the patient. Secure SMS allows your practice to: 

Follow-up with patients quickly 

Securely share important information 

Easily gather patient feedback 

Ongoing Care

This phase is all about continuing care plans and building patient loyalty. Secure SMS allows your practice to: 

Communicate on ongoing health plans 

Check in on patient status 

Build patient/provider relationships 

Don’t just take our word for it.

Here’s what our many satisfied customers have to say about Secure SMS.

Instead of calling patients to remind them of upcoming appointments or the need to schedule a visit so we can review their prescriptions, we can use Updox to text them.

Lisa Scott

Office Manager

One system for your whole practice.

HIPAA-compliant texting is just one of the many tools that make Updox a perfect platform for running your practice.

Secure, preferred channel

Keep patients engaged with the convenient communication method they prefer. Keep your staff productive by reducing the number of phone calls.

Connect across Updox

Securely send data to other Updox platforms, or to outside partners including billing agencies.

One powerful ecosystem

Updox has everything you need to manage your practice, all from one organized place.

We think you’ll enjoy these products too.

The Updox ecosystem has solutions for virtually any challenge your practice might face. Here are some other tools we think you’ll find useful:

Secure SMS FAQ

Not finding what you’re looking for?

See how HIPAA-compliant texting can benefit your practice

Get a personalized demo to see exactly how Updox can meet your practice’s unique needs.