Connecticut Orthopaedic Specialists Selects Updox to Simplify Care Coordination and Enhance Patient Engagement

Updox Helps Large, Multi-Site Practice Streamline Secure, Real-Time Communications between Staff, Providers and Patients

Connecticut Orthopaedic Specialists, one of the largest and most respected orthopaedic groups in Connecticut, selected Updox, an all-in-one healthcare collaboration platform that combines patient engagement, provider communications and internal productivity, to simplify how staff coordinates care, processes digital documents and securely communicates with internal staff, referring physicians and patients.

Connecticut Orthopaedic sought a technology partner offering a suite of solutions that worked within a single platform in order to eliminate disjointed, one-off solutions. Staff will use the Updox Collaboration Platform, that includes solutions such as secure text, document management, broadcast communication, reminders and inter-office messaging, to help them enhance the patient experience and be more responsive to patient and provider needs.

Through Updox, Connecticut Orthopaedic can keep their patient engagement, communications, documentation and paperwork in one central collaboration platform, making it easy for staff in any office to share or review information internally and connect with referring physicians, patients, and staff at multiple locations. Updox allows them to submit documentation, review communications or exchange messages with staff in real time using Updox Messenger and access those tools from a cell phone or other mobile device, to increase their responsiveness to patient and provider needs.

“Large, multi-location organizations like Connecticut Orthopaedic Specialists have unique needs for real-time communications, office efficiency and secure care coordination. With Updox, staff can access a single inbox – from any location or mobile device – to easily review documents, reply to questions, send texts, distribute messages or fill items to the patient chart, through a fully integrated platform,” says Michael Morgan, chief executive officer, Updox. “By eliminating manual processes and replacing multiple solutions with a single platform, Updox saves healthcare businesses time and money. That makes are more effective, staff more productive and patients happier and better informed.” 

Updox helps streamline Connecticut Orthopaedics’ business processes and support a better patient experience. Benefits like bringing appointment reminders to the clinical team to help patients be more prepared ahead of procedures; easily communicating with entire patient base or targeted groups (for news such as weather-related cancellations, practice events, birthday wishes, etc.); secure two-way text messaging with patients to get faster answers to post-op questions; managing the process for bundled payments and supporting ad hoc HIPAA-compliant texting with physicians allow the practice to be more responsive and help patients feel better informed throughout their care. 

“We were impressed with how Updox is continually evolving their product to enable healthcare professionals to adopt and efficiently use new technology to improve patient communication and care,” said Mark Filiault, chief information officer, Connecticut Orthopaedic Specialists. “Updox brings that all together into one common hub that supports the way we work. Secure texting is so appealing to our patients and much more efficient for staff as well.”

About Updox:

Committed to simplifying the business of healthcare, Updox is a single collaboration platform for out-of-hospital healthcare providers. Named for the past five years to the Inc. 5000 list of America’s fastest-growing private companies, Updox is integrated with more than 100 electronic health records (EHR) and pharmacy management systems and serves more than 350,000 users and 125 million patients.

Updox offers a broad set of capabilities for patient engagement, provider communications and internal productivity that work together in a secure, easy-to-use collaboration platform. Updox was created specifically for the out-of-hospital market and gives customers access to a growing platform that focuses on solutions and services to make everyone delivering healthcare happy. Learn more at or follow the company on TwitterLinkedIn and Facebook

About Connecticut Orthopaedic Specialists:

Connecticut Orthopaedic Specialists, PC offers all orthopaedic subspecialties including sports medicine, treatment for problems of the upper and lower extremities, joint replacement surgery, pediatric orthopaedics, spine and back care and both surgical and non-surgical podiatry. COS is the largest privately held orthopaedic group in Connecticut and has been providing quality, individualized care to patients for over 55 years. COS has 60 physicians, 22 locations including in-house physical therapy, four COS NOW orthopaedic walk-in centers, three MRI centers providing in-house diagnostic testing and its own surgical center.

Subscribe to Updox Newsletter