Majority of Providers Use 4+ Tech Solutions to Manage Daily Functions Outside of EHR

New Updox survey shows how technology that was supposed to improve satisfaction for healthcare providers, staff and patients actually makes it worse

Updox, an all-in-one healthcare collaboration platform that combines patient engagement, provider communications and internal productivity, today released the 2019 Healthcare Technology Report: More Logins, More Problems, which can be downloaded here.

Of the more than 600 out-of-hospital healthcare providers surveyed, nearly 60% of respondents said they use four or more technology solutions to manage critical business functions, such as ensuring patients arrive to their appointment, completing forms prior to arrival, improving communication between staff, increasing business revenue and implementing more effective patient engagement strategies.

Those who took the survey, including a range of physicians, pharmacists, nurses and staff, ranked lack of integration as their most frustrating technology challenge and the one that has the biggest impact on their businesses. Surprisingly, the inability of solutions to work together even outranked cybersecurity in terms of perceived business impact.

“The business of healthcare runs on and through Updox. We’re living in a post-EHR world. Now that every provider has one, attention turns to managing their businesses better. Before Updox, there wasn’t a common platform for healthcare that offered the same benefits as what the EHR did for clinical care. That’s the opportunity Updox offers,” said Michael Morgan, CEO, Updox. “Through more efficient workflows, staff are happier and patients can be more engaged in their care. This also gives the supply chain a more efficient access point to providers to facilitate faster, better coordinated care.”

As a result, 43% of survey takers said they will reduce their number of technology vendors if they could find one partner who unified those solutions in a way that supported how they work. Expenses and staff frustration also drive providers to change technology in their business with 20% reporting they were likely to reduce the number of programs within the next 12 months, primarily due to cost, followed by staff complaints and frustration with existing technology. 

How Updox’s Comprehensive Approach Works

Seventy-one percent of respondents, who use at least one Updox solution for either patient engagement, provider communications or internal productivity, said Updox’s all-in-one collaboration platform has saved their business time each week.

Nearly 40% estimated time savings between 6-10 hours or more per provider every week. After moving to Updox, survey takers listed document management (43%), workflow processes (20%) and office productivity (12%) as the areas where they have seen the most efficiency improvements. For example, they are benefiting through the integrated use of live video chat, secure text, appointment reminders, inter-office messenger, document management and other solutions.  

“Through Updox, I have been able to transform my office structure and provide my patients with improved care, quality and speed of service. My nurse can manage everything, including secure text messages, faxes, lab reports, patient requests and more, all at her fingertips,” said James Legan, MD, an internist in Great Falls, Mont. “With this platform, I’m able to meet the needs of my patients nearly instantaneously and practice at a level I never dreamed possible. And, ultimately, happy patients make for happy providers.”

For more insights on how healthcare providers are grappling with technology challenges and to understand where the out-of-hospital IT market is headed, download a free copy of Updox’s 2019 Healthcare Technology Report: More Logins, More Problems at

About Updox:

Committed to simplifying the business of healthcare, Updox is a single collaboration platform for out-of-hospital healthcare providers. Named for the past five years to the Inc. 5000 list of America’s fastest-growing private companies, Updox is integrated with more than 100 electronic health records (EHR) and pharmacy management systems and serves more than 300,000 users and 90 million patients.

Updox offers a broad set of capabilities for patient engagement, provider communications and internal productivity that work together in a secure, user-friendly, easy-to-use collaboration platform. Updox was created specifically for the out-of-hospital market and gives customers access to a growing platform that focuses on solutions and services to make everyone delivering healthcare happy. Learn more at or follow the company on Twitter, LinkedIn and Facebook.

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