Updox reflects on where the healthcare industry is headed in 2022 and how technology is poised to meet provider and patient needs.
In 2020, providers quickly implemented tools and technologies in response to the COVID-19 pandemic. In 2021, providers were able to take a step back, re-evaluate and adjust their patient engagement and operational processes. Moving forward, healthcare providers are looking to leverage the tools previously implemented to improve workflows, reach ROI goals and meet the needs of new patient expectations.
Healthcare is expected to become more personal with care not being one-size fits all. As you begin planning for 2022 and thinking about the strategies and processes needed to succeed, there’s a digital front door waiting for you as a gateway to care for patients in a more convenient way and your staff more effectively.
Our team of experts reflected on the evolution of healthcare in 2021 and where they see the industry headed in the new year, and came up with their list of the top healthcare technology trends we expect to drive innovation in 2022:
2022 Marks The Year of the Patient
With the growing rate of consumerism in healthcare, our industry has seen a natural shift from how care was previously delivered. Patients are taking on the role of a consumer more than ever before and viewing healthcare through the lens of what’s most convenient, safe and accessible for them. So, if their needs aren’t being met, patients feel empowered to ask for what they want and seek services that match their personal lifestyles.
This patient-first trend is driving providers to reevaluate the way they communicate to build a stronger provider-patient relationship by improving the patient experience. If your practice is looking to adopt healthcare communication technology in the new year, you may want to consider solutions such as secure text, patient messaging or appointment reminders as 55% of Americans cited these virtual communications tools as key to improving their experience.
Healthcare Technology is Needed to Provide a Hybrid Approach to Care
Before the pandemic, telehealth was viewed as a novelty with only 18.7% of practices offering it. The industry has since seen a boom in visits with both providers and patients beginning to prefer the technology over in-person for routine visits. In fact, 41% of patients expect their healthcare provider to offer telehealth appointment options going forward.
Therefore, it would be beneficial for providers to continue offering telehealth services within their practice. If your practice is determining how to continue offering telehealth without losing the human aspect of location visits, you may want to consider offering a mix of virtual and in-person options for long-term care delivery. This hybrid approach not only opens additional revenue streams but also helps build the patient experience as nearly 63% of them plan to use a combination of telehealth and in-person visits in the new year.
A Paperless Practice Can Improve Staff Satisfaction and Revenue Rates
Another major priority for providers across the nation is to increase their practice revenue while also reducing burnout among staff. While burnout was prominent within our industry before the pandemic, the past two years have given way to even more alarming rates of fatigue experienced by frontline workers which can, unfortunately, impact patient relationships.
While decreasing burnout won’t happen overnight, there are small steps and solutions that can be implemented to help ease the burden felt by staff and your bottom line. For instance, digitizing documents beyond just your EHR can reduce money spent on paper and save your team hours on manual paperwork. Introducing solutions like electronic fax and forms can set your practice up for a brighter 2022.
The start of a new year holds the promise of innovation and in 2022, we’re renewing our mission to simplify the business of healthcare for our customers through the power of technology. Check out our suite of solutions to achieve the resolutions you’ve set out for your practice.