How much time do you spend waiting for a fax machine to stop ringing busy, send 10 pages, fix a paper jam, waiting for one fax to print so you can send another or trying to track down an email for a physician so you can send a confidential message? Chance are – too much time. It was the same for Conway Women’s Health Center.
The practice, located in Conway, Arkansas, is a busy practice with four doctors and two nurse practitioners. They offer a full range of women’s health services, as well as cosmetic services through their med spa, Conway Women’s Med Spa.
Serving more than 9,000 patients per year — not including routine OB visits — the Conway practice is bustling, and stress levels can run high. In addition to a busy patient roster, the office struggled with inefficiencies that come from using outdated, time-consuming, manual processes. Due to the high volume of patients, it took one person working full time to scan and print documents and attach to patient records. The amount of faxing and refaxing was never-ending, and charting errors were a continuous problem.
Luckily, they discovered Updox and the convenience of an integrated document management solution with Direct secure messaging. As a result, Conway Women’s Health Center realized significant improvements in reduction of charting errors, time spent on paperwork and supply-related costs. Care collaboration among providers is greatly improved, too. With 24/7 secure access to all documentation, remotely or in office, providers can share timely patient information and coordinate care.
“With Updox, there is no waiting. The electronic fax and Direct messaging provide instant upload, send, share and refer capabilities,” says Katy Mullins, office manager. “It’s easy to use, easy to integrate and Updox takes a proactive approach to customer service, often letting us know about an issue before it comes to our attention.”
With Updox, Conway Women’s Health Center improved practice efficiencies across the board. With less stress, the staff spends more time interacting with patients and that has impacted thelr employee satisfaction and retention. With instant documentation access, staff can collaborate and share progress notes, lab results, x-rays and patient-specific notes and documentation. Conway can meet Meaningful Use requirements with secure, HIPAA-compliant messaging and also grow their provider to provider network.
“I would recommend Updox to any practices using Greenway Prime Suite,” says Katy.
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