How Can You Impact Your Pharmacy Patient Experience?

How does your pharmacy stand out from the crowd? Are you using mobile-friendly technology, social media and websites, promotional offerings and word of mouth to your advantage? Do you have a full-service pharmacy technology partner to help you realize your business and patient experience goals?

In today’s ever-changing healthcare picture, patients are choosing pharmacies based on service, convenience, and cost. The pandemic radically changed how consumers experience their healthcare services and they are relying on technology to create a positive patient experience for them as an individual.

While at first, it may seem daunting to fully transform your pharmacy into a technologically savvy business, it can fuel your pharmacy’s growth. Such a move will not only grow your business, but it will also ensure that you are providing important health information and personalized care to your patients. Does this all still seem overwhelming? Fear not; below are a few great tips to get your pharmacy on the fast track of the pharmacy industry.

Find the Right Technology Partner

For your pharmacy to thrive, you need cutting-edge software solutions that provide electronic faxing, document management, easy to use online patient forms and patient payment solutions. You want a technological solution that is facile, efficient and at the forefront of software development. You also want a partner with a strong reputation that is proven to enable your business to move forward. When looking for your newest technology or software partner, it’s crucial to make sure they meet all of these criteria.

Your Technology Partner Should Help You Grow and Improve

it is important to make sure whoever you partner with provides all of the resources you need. Some things you should consider include:

  1. Does the technology align with your workflows?
  2. Is it a fit for your patient demographics and easily adopted by your patients?
  3. Are there free trainings and customer success or support teams that are readily available and friendly?
  4. Does it meet the appropriate certifications to keep your patient’s information HIPAA compliant?

Whoever you partner should be able to grow, improve and help facilitate your pharmacy’s growth.

Your Pharmacy Technology Should Simplify Your Work 

Technology should make your business more efficient, but it should also simplify your life as a business owner and make a positive impact on the health of your patients. More items to consider when choosing your technology:

  1. Is your technology solution able to support the Appointment Based Model (ABM) to ensure patient medication adherence?
  2. Is there easy coordination of medication therapy management (MTM) across transitions of care?
  3. Is there easy communication with physician offices, clinics and hospitals to ensure that no patient falls through the gaps?

Taking the extra time to find the right solutions for your business is the best way to find the technology that is the right fit.

Updox | Pharmacy Technology

Choose the Right Channels to Talk with Your Clients

Technology continues to change how people engage, but at different speeds for different industries. While teenagers and young adults may be happy to follow your Twitter feed, older adults follow other social media and rely on texts and email to gain information. Seniors are willing to use technology like text alerts and medication synchronization programs to support their health goals, and your pharmacy is perfectly poised to help them improve their health.

Put technology to work for you!

Choosing technology that streamlines clinical services, prescription management, and prescriber communication can lead to happier, healthier patients who will become even more loyal to your pharmacy because you’re meeting them where they live and work and on their terms.  Build your technologically-savvy pharmacy, sit back and enjoy the glowing Facebook reviews.

As a pharmacy owner you need to drive efficiency, reduce costs, and identify new revenue streams—all with limited resources, increasing competition, and declining reimbursements. Our collaboration platform removes clutter and helps you work more efficiently without the noise (and cost) of disconnected technology solutions, manual processes and frustrated staff.

With Updox solutions you can:

Retain customer base by informing patients of prescription or care management plan via Secure Text and Video Chat

Manage communications all within a secure Inbox & Electronic Faxing to improve daily processes

Increase efficiency by cutting down the time it takes for manual data entry

Communicate effectively with fellow providers through secure Text and Video Chat

Keep information secure with Updox HIPAA-compliant security to prevent unauthorized uses from accession PHI

Schedule a demo with Updox to learn more about how we can become your pharmacy technology partner.

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