New playbook from Updox details implementation best practices based on survey of 3,000 healthcare providers and shares how leading organizations have successfully adopted virtual care solutions to transform their practices and see significant ROIe
Updox, the only place to manage healthcare communications across both in-person and virtual care, today released its Virtual Care Playbook: Four Steps to Connecting the Dots and Piecing Together Your Virtual Care Strategy. The COVID-19 pandemic has accelerated the consumerization of healthcare, and successful healthcare practices, health systems and pharmacies are not only implementing a variety of virtual care solutions to meet patient expectations, but are connecting the dots between them to create a streamlined virtual care experience. The Updox playbook — which comes on the heels of Updox’s Virtual Care Report and survey of more than 3,000 practices on their virtual care experiences — provides healthcare organizations with strategies on how to implement an effective virtual care strategy, sharing the real experiences of Updox customers.
Prior to the current public health crisis, the majority of patients reported being unhappy with their healthcare experiences. While many health systems and other healthcare organizations historically relied on the telephone or patient portals to communicate with patients, studies show almost 50% were not using portals to access their medical records. Considering this, as we move toward a post-COVID world, the practice of healthcare must be reinvented in order to increase patient satisfaction and engagement.
“Patients today are demanding faster, more convenient access to healthcare. That’s driving all practices, regardless of size, specialty, or location, to transform and modernize all aspects of care as patient preferences continue to shift,” said Michael Morgan, CEO, Updox. “While nearly 94% of practices have reported using telehealth as a result of the COVID-19 pandemic, it’s imperative that providers remember telehealth is just one piece of the puzzle. The next step is for all healthcare organizations to implement a custom virtual care strategy that is tailored to a practice’s specific needs to create the ideal experience for their patients. Our playbook collects best practices across the full scope of healthcare to help providers and make that process as seamless as possible.”
Seeking a way to save staff time and effort, Williamsburg Drug Co. adopted multiple Updox solutions — including Secure Text, Broadcast, Video Chat, and more — to ensure the pharmacy was running more efficiently. According to Adam Brown, CPhT, director of IT and CLIA Laboratory manager for Williamsburg Drug Company, “Everything we get from our individual Updox solutions add up to big savings. Leveraging Secure Text, for example, we have increased staff productivity by 30% while simultaneously reducing patient no-shows to zero. Utilizing electronic fax and forms has also made a world of a difference, as the pharmacy has saved roughly $1,000 a month on office supplies. Thanks to Updox, our pharmacy is more profitable and efficient than ever.”
Furthermore, Bridgeport Family Medicine headquartered in Tigard, Oregon, has experienced rapid growth since being founded roughly six years ago — even throughout the COVID-19 pandemic. With a staff of seven physicians serving more than 10,000 patients, the practice needed to implement innovative technology as it grew in order to continue delivering the deep personalized care its founders had always promised. With Electronic Fax, Bridgeport Family Medicine was able to alleviate the back-and-forth of a fax machine, saving up to $750 a month on the cost for hardware, phone lines, paper, toner, and shredding, while also reducing much of the administrative burden on its staff. Implementing Updox Video Chat, the practice was also able to continue serving its patients during the public health crisis without having to lay off staff.
To learn more about how Updox’s complete communication platform can enhance your patients’ experiences, boost office productivity, and drive organizational profitability, visit www.updox.com/healthcare-crm. To download the full Virtual Care Playbook and start connecting the dots and piecing together your own personalized virtual care strategy, click here.
The only place to manage healthcare communications across both in-person and virtual care, Updox offers one consolidated inbox for healthcare providers to manage the entire patient journey and office productivity. Through an all-in-one platform, Updox provides a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue. Updox is integrated with more than 100 electronic health records (EHR) and pharmacy management systems and serves more than 560,000 users and 210 million patients. Updox customers also benefit from an engaged user community for benchmarking, idea exchange and networking. Learn how we simplify the business of healthcare. Visit www.updox.com or follow the company on Twitter, LinkedIn and Facebook.