Updox Support

Updox is always here to help. Feel free to utilize our live chat (link below). Product guides and training videos can be found on our Community page.

Contact Customer Support

Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time.

Live Chat – click in the bottom right corner of this site.

Click the “Need Help?” button in the lower right corner of your Updox Inbox.

Please use the form below after hours and weekends.

Updox Holiday Schedule
Our offices will be closed in observance of the following holidays:

Independence Day – Monday, July 4
Labor Day – Monday, Sept 5th
Thanksgiving Day – Thursday, November 24
Day after Thanksgiving – Friday, November 25
Christmas Day – Monday, December 26 (Observed)

Create an after-hours case for our Team below and we will respond next business day:

*All Fields Are Required

*Do not include protected health information (PHI), including patient names or other identifiable information. Do not provide credit card information in any request. Our Customer Support team does not handle credit card information.



Phone Number:

Full Name:



Updox Account Number:
Your Updox Account Number is listed in the Updox Inbox. Hover in the lower right corner to view.






Contact Business Partner Support

Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time. An email to the address below will open a case and send an automated response with the case number for further communication with the analyst.

Check for current system updates or issues