General FAQ

Whether you’re a veteran user or just starting out, this FAQ section will give you clear and concise answers to common questions. 

Not finding what you’re looking for?

Knowledge Bases

A comprehensive collection of resources designed to help users make the most of the Updox platform. 

Updox Knowledge Base

An essential tool that provides users with the knowledge necessary to optimize the Updox experience. 

Charge Capture Knowledge Base

Tips to simplify the billing process
 and ensure you receive proper reimbursement for your services. 

Partners Knowledge Base

A hub of insightful information on the many ways to achieve success by partnering with Updox. 

Developer Tools

A wide range of resources to help developers streamline their workflow and reduce development time. 

Public API

Updox makes integration seamless. By leveraging the public API, you can improve operational efficiency while keeping PHI secure. 

System Status

This reliable and powerful tool allows developers to track, monitor, and diagnose potential problems in their system in real time. 

Still can’t find an answer?

Try using the Support Chat or submit a Support form. Customer Support is staffed Monday through Friday, 8am to 6pm Eastern Time. Please use the form after hours and weekends only.

Create an after-hours case for our Support team and we will respond the next business day.

Updox Holiday Schedule (Offices Closed):
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

If you are a patient, please contact your provider directly for more information on Updox.

Create a case for our Support team and we will respond the next business day.

*Do not include protected health information (PHI), including patient names or other identifiable information. Do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

** If you are a patient, please reach out to your provider directly for more information on Updox.

Your Updox Account Number is listed in the Updox Inbox. Hover in the lower left corner to view.