Updox is always here to help. Feel free to utilize our live chat (link below). Product guides and training videos can be found on our Community page.
Contact Customer Support
Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. During these hours, reach us by clicking the chat button in the bottom right corner. If you would like to submit a support request outside of these hours, please complete the following information:
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*Do not include protected health information (PHI), including patient names or other identifiable information. Do not provide credit card information in any request. Our Customer Support team does not handle credit card information.
Contact Business Partner Support
Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time. An email to the address below will open a case and send an automated response with the case number for further communication with the analyst.