Updox Support

Updox is always here to help. Feel free to utilize our live chat (link below), product guides and training videos that can all be found on our Community page.

Contact Customer Support

Customer support is staffed Monday through Friday, 8am to 6pm Eastern Time. During these hours, reach us by clicking the chat button in the bottom right corner. If you would like to submit a support request outside of these hours, please complete the following information:

*All Fields Are Required

*Do not include protected health information (PHI), including patient names or other identifiable information. Do not provide credit card information in any request. Our Customer Support team does not handle credit card information.



Phone Number:

Full Name:



Updox Account Number:
Your Updox Account Number is listed in the Updox Inbox. Hover in the lower right corner to view.






Contact Business Partner Support

Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time. An email to the address below will open a case and send an automated response with the case number for further communication with the analyst.

Check for current system updates or issues

Updox Technical Guide and System Requirements Click Here

Need to install Updox “Print to Fax”? Click Here (Requires Windows 8+)

Looking to install the Updox Printer? Click Here (Requires Windows 8+)

Need to install Updox Printer on a Mac? Click Here