Support

General FAQ

Whether you’re a veteran user or just starting out, this FAQ section will give you clear and concise answers to common questions.

What is Updox used for?

Updox allows healthcare providers to easily manage patient communications, share important information securely, and streamline clinical workflows. Whether you’re a small clinic or a large hospital system, Updox is built to improve access, efficiency, and collaboration within your healthcare practice.

This powerful tool allows healthcare professionals to optimize patient engagement, increase practice productivity, and drive organizational profitability. As a result, practices are able to provide more personalized care while reducing administrative overhead.

What are Updox’s capabilities/What are the features of Updox?

With a range of capabilities to help your healthcare practice streamline daily tasks, save time, and improve patient care, Updox offers an advanced set of features, including:

-eFax
-Direct Secure Messaging
-Document Management
-Charge Capture
-Telehealth
-eForms
-Patient Portal
-Broadcast Messaging
-Appointmenet Reminders
-Secure SMS

Does Updox have an app?

No, Updox does not have an app. Because it’s 100% cloud-based, Updox does not require an app to function. Users can access Updox from any browser on any computer, laptop, or mobile device.

Is Updox HIPAA compliant?

Yes, Updox is committed complying with all the necessary security and privacy measures set forth by HIPAA regulations to safeguard patient information. By using Updox, physicians can communicate with patients through video conferencing, voice, and texting while complying with
all relevant HIPAA regulations.

How do I contact Updox?

If you need to contact Updox, we have a variety of avenues for you to reach us. Whether you prefer to email, call, or chat, our friendly and knowledgeable team is here to help. For general inquiries, feel free to send us an email at [email protected] or give us a call at 866-my-updox (866-698-7369).

If you’re an existing customer looking for support, you can create a support ticket through our online portal or chat with a representative directly from our website.

How much does Updox cost per month?

Updox offers transparent pricing tiers that allow you to choose the plan that works best for your organization and only pay for the features you need. Our pricing plans are tailored to meet the needs of practices of all sizes and specialties. Contact our team to request specific pricing information.

How do I become an Updox Partner?

To become an Updox partner, just complete the form on our Partners page. A representative will contact you and you’ll work together to determine the best partnership for you and your business.

For product-specific questions and how-to guides, see our Help FAQ

For further product inquiries and assistance with navigating our services, please refer to our comprehensive Help FAQ.

Not finding what you’re looking for?

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Knowledge Bases

A comprehensive collection of resources designed to help users make the most of the Updox platform.

Updox Knowledge Base

An essential tool that provides users with the knowledge necessary to optimize the Updox experience.

Charge Capture Knowledge Base

Tips to simplify the billing process  and ensure you receive proper reimbursement for your services.

Partners Knowledge Base

A hub of insightful information on the many ways to achieve success by partnering with Updox.

Developer Tools

A wide range of resources to help developers streamline their workflow and reduce development time.

Public API

Updox makes integration seamless. By leveraging the public API, you can improve operational efficiency while keeping PHI secure.

System Status

This reliable and powerful tool allows developers to track, monitor, and diagnose potential problems in their system in real time.

Still can’t find an answer?

Try using the Support Chat or submit a Support form. Customer Support is staffed Monday through Friday, 8am to 6pm Eastern Time. Please use the form after hours and weekends only.

Create an after-hours case for our Support team and we will respond the next business day.

Updox Holiday Schedule (Offices Closed):

New Year’s Day
Martin Luther King Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

If you are a patient, please contact your provider directly for more information on Updox.

Create a case for our Support team and we will respond the next business day.

*Do not include protected health information (PHI), including patient names or other identifiable information. Do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

** If you are a patient, please reach out to your provider directly for more information on Updox.