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Virtual Healthcare Technology Trends: Everything in One Infographic


Updox Content Writer

Telehealth and remote care have grown in leaps and bounds over the past few years. While this is good news for both patients and providers, the rapid ascent of remote care has made it difficult to track what virtual healthcare technology trends are making a real impact.

To help you know what technology your practice should embrace as part of the virtual care revolution, we’ve researched the most important trends and statistics and put them all together in one supremely helpful infographic.  

Virtual Healthcare Research Study  

We’ve created this infographic using research from a proprietary 2021 survey of over 2,000 American adults, with some additional support from Redpoint Global’s 2020 survey of over 1,000 US healthcare consumers. Combined, these sources help us paint an accurate picture of the current virtual care landscape. 

Our goal in using this data was to determine what technology trends and statistics actually matter, both for patients and providers. The results should be used by physicians to help guide technology investments and transformation efforts when implementing a virtual care solution. 

Important Virtual Healthcare Technology Trends & Statistics 

Here’s what we learned: 

  • Reminders matter! 65% of respondents said that reminders are the single most important tech solution for providers to offer their patients. Patients want the extra help remembering their appointments, while providers want to mitigate the lost revenue and other disruptions that come from patient no-shows which cost the US healthcare industry an estimated $1.5 billion per year. 
  • Patients want a portal. The majority of patients called for doctors to provide a patient portal. Over half of respondents also named online bill pay and online appointment scheduling as important, both of which are key functions of a patient portal. 
  • Personalize care. Three out of four respondents said they wanted more personalized care. A comprehensive communications platform helps to provide that, making it far easier to connect with patients and offer a more engaging healthcare experience.  
  • Communication is key. HIPAA-compliant texting, secure online chat, video meetings, and other tech-driven solutions make doctor/patient communications more convenient something most Americans name as the most important part of creating a good patient experience. Half the patients surveyed expect direct access to a healthcare provider for pressing questions or concerns, and leveraging texting and other quick communications options makes that possible. 

What Patients Want From Providers  

To help you keep it all straight, we’ve put all that information and more into this helpful infographic about virtual healthcare technology: 

Updox | Virtual Care Infographic

Download our infographic and share it with others in your network! 

Find the Right Virtual Healthcare Technology for Your Practice  

Updox has everything you need to offer a virtual care solution that fits your patients’ needs and improve patient retention. That includes video chat, HIPAA-compliant texting, easy-to-use electronic forms, a robust patient portal, and more. If you’re ready to see how Updox can transform your practice, reduce operating costs, drive more revenue, and increase patient engagement, get in touch today! 

Schedule a Demo 

Want to learn more about virtual care?  Download our free guide! 

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