Support

NEW: Chat with an Updox Customer Experience team member! Click on the "Live Chat" button on the left between 8 a.m. and 7:30 p.m. ET, Monday through Friday.

Also: if you are a patient and have questions about your portal account, please reach out to your doctor's office directly for assistance.

Our Updox Support Center is open for our current customers from 8 a.m. to 8 p.m. ET Monday through Friday. To reach an Updox Customer Experience Analyst: 

  • Call 614-798-8170, ext. 2
  • Email support@updox.com
  • Do not include protected health information (PHI), including patient names or other identifiable information.
  • For your security, do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

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Please choose from the support options below:

Desktop Application

Desktop App


Web Application 2.0

Web App


Updox Mobile

It’s Updox to go! We know you’re busy – enjoy the convenience of managing your Updox Universal Inbox directly from your cell phone

Contact Us

 

Already on the line with support? Click this Remote Control button so that they can see your screen! 

 Remote Control

 

 Updox HISP Practices Statement

• Updox Certificate Practices Statement