NEW: Chat with an Updox Customer Experience team member! Click on the "Live Chat" button on the left between 8 a.m. and 7:30 p.m. ET, Monday through Friday.

Also: if you are a patient and have questions about your portal account, please reach out to your doctor's office directly for assistance.

Our Updox Support Center is open for our current customers from 8 a.m. to 8 p.m. ET Monday through Friday. To reach an Updox Customer Experience Analyst: 

  • Call 614-798-8170, ext. 2
  • Email
  • Do not include protected health information (PHI), including patient names or other identifiable information.
  • For your security, do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

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