• Updox Support

    Updox is always here to help. Feel free to utilize our live chat (link below), product guides and training videos that can all be found on our Community page. 

    Visit the Community

Contact Customer Support

Customer support is staffed Monday through Friday, 8am to 8pm Eastern Time. During these hours, reach us by clicking the chat button in the bottom right corner. If you would like to submit a support request outside of these hours, please complete the following information:

*All Fields Are Required
*Do not include protected health information (PHI), including patient names or other identifiable information. For your security, 
do not provide credit card information in any request. Our Customer Support team does not handle credit card information.

Contact Business Partner Support

Business Partner Support is staffed Monday through Friday, 8:30am to 5:30pm Eastern Time. An email to the address below will open a case and send an automated response with the case number for further communication with the analyst.

Check for current system updates or issues

Updox Technical Guide and System Requirements Click Here

Need to install Updox "Print to Fax"? Click Here (Requires Windows 8+)

Looking to install the Updox Printer? Click Here (Requires Windows 8+)

Need to install Updox Printer on a Mac? Click Here

Getting started is simple:

Let Updox simplify the business of healthcare enabling a better healthcare experience for the patients and consumers you serve.

Updox makes it easy:

  • Broad solution that works together better than any individual product
  • Understand and be ready to use in less than 30 minutes
  • Designed specifically for out-of-hospital providers and pharmacists
  • Dedicated On-Boarding and Customer Success expertise
  • Phone, email and live chat support