Implementing convenient processes and boosting communications can improve patient satisfaction, optimize revenue and reduce burnout.
From the way care is performed to the way patient expectations have shifted, our industry has seen a tremendous shift over the last two years. In fact, virtually every aspect of healthcare has been changed due to COVID-19, with providers and health system executives alike are fast tracking the adoption of new technologies and solutions at a rate not previously seen before in healthcare. But is continuous innovation needed going forward?
As we move into the post-pandemic era, patient expectations continue to evolve with an emphasis on wanting more convenience from their healthcare providers. For instance, 55% of our recent survey participants cited convenient communications with their provider as most important to their experience.
So, if you are among the majority of providers that noted increasing patient satisfaction as one of your top three priorities this year, implementing the following best practices can help.
3 Best Practices for Improving the Patient Experience to Increase Satisfaction
While the consumerization of healthcare began years ago, innovation necessary to meet those demands sped up dramatically in recent years. With patients seeking even more convenience from their providers heading into 2022, practices are looking for additional ways to engage patients without putting strain on staff. But implementing more convenient processes and boosting communications between you and your patients doesn’t have to mean more work for your staff.
Here are the top practices and technologies that can offer the convenience patients demand all while optimizing revenue and protecting your team from burnout:
- Appointment reminders can help you stay connected with patients digitally. Online appointment scheduling and reminders were cited as some of the most important tools to patients when it came to pre-appointment communications. In addition to the convenience of managing appointment-related matters via a smart device, these communications also cut out the need for your staff to be on the phone calling patients. The simple action of sending a reminder can also reduce the rate of no shows — positively impacting your ROI.
- Telehealth is still a must have. Moving forward, patients still desire the convenience that virtual care visits offer. Instead of relying solely on in-person visits for routine checkups or to quickly connect with their provider, 41% of patients expect their physician or healthcare provider to offer telehealth appointment options going forward. Providing such capabilities can even make way for additional revenue streams.
- Patients want to make payments online. After an appointment visit, patients want a simple way to pay their provider without having to send card information or a check via the mail. Instead, they want an easy-to-use digital option that provides the flexibility and security desired when managing money. In addition to benefiting your patients, instead of the typical months-long process it takes to collect any payment, you can get paid in just days using a simple payment technology.
As our industry continues to evolve, it’s imperative your practice implement the technology needed to keep up with patient expectations, staff needs, and revenue goals.
For more data on what patients expect from their providers and help in improving patient satisfaction while boosting revenue streams, check out our latest tip sheet — 5 Tips for Optimizing the Patient Experience.