HIPAA-COMPLIANT VIDEO CONFERENCING WITH UPDOX

HIPAA-Compliant Video Conferencing

Take care of your patients right where they are.

With our state-of-the-art HIPAA-Compliant video conferencing, connecting face-to-face with your patients is easy. We’ve listened to your feedback to create the ultimate tool for HIPAA-compliant video communications.

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Benefits of Video Conferencing

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    Improve Patient Satisfaction

    Reduce the time it takes for patients to gain access to the quality care they need.

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    Boost Revenue

    See more patients more often by incorporating virtual visits into your day.

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    Ensure Security and Compliance

    All visits are HIPAA compliant, ensuring shared information is protected.

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    Integrate Seamlessly

    Integrate with more than 100 EHRs, allowing for a shared patient directory between our products and your EHR.

See Video Conferencing in Action

Take a closer look at the features of Updox Video Conferencing in these short videos

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Increase Accessibility

Easily send invitations to patients for a telehealth visit

Select from multiple languages, then invite recipients via text or email. You can send patients to a waiting room or connect with them directly in a Video Conference or audio call session.

Improved Waiting Room Experience

Enhance your practice's virtual workflow

Virtual waiting rooms with enhanced flexibility allow for triage workflows that mimic an in-person visit.

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Screen Share & Gallery Mode

Easily share digital documentation during one-on-one or group video visits

Hosts can share their screen and take notes or screenshots that can be saved to a PDF summary document and added to the patient chart. In the case of multiple video chat participants, simply change the layout to gallery mode display.

Optimize the Patient Experience

Keep patients and care teams in sync with virtual workflows that mimic an in-person visit

Streamlined workflows lead video chat participants seamlessly from email or text invite into the virtual waiting room and into an active video conference. Once the conference has finished, participants receive immediate summary notes from the visit.

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Add Participants to an Existing Call

Be flexible – add participants on the fly to active calls

Add a new video chat participant or phone call to an active video chat session with the “Add Participant” option. The HIPAA-Compliant Video Conference platform supports up to 12 participants, making it the perfect solution for group calls, staff conversations, or situations where translators or patient family participation is needed.

HIPAA Compliant Video Conferencing FAQs

What is HIPAA compliant video conferencing and why is it important?

HIPAA compliant video conferencing is a secure way to communicate with patients, without the risk of violating their privacy or the HIPAA regulations. It is important to consider that anything said or shown during a video consultation is subject to HIPAA regulations.  

 
HIPAA compliant video software safeguards confidential video feed, audio, and data transmitted throughout the duration of your session. Each transmission is fully encrypted, protecting you and your patients from unauthorized access or third-party interference.

How can I ensure that the video conferencing platform I am using is HIPAA compliant?

To be sure that your video conferencing software meets HIPAA compliance standards, make sure it meets the following requirements:  
 

  • Business Associate Agreements (BAAs): A Business Associate Agreement (BAA) requires that all parties involved actively take measures to protect any patient PHI transmitted during video conferencing.  
     
    Telehealth providers and their vendors are held liable for safeguarding patient information. To maintain HIPAA compliance while using video conferencing technology, all parties involved must sign a BAA. 
     
  • End-to-End Encryption (E2EE): End-to-end encryption ensures only devices used to make the video call can access the encryption key, making it difficult for hackers to intercept sensitive information.  
     
    It is essential to use specialized video conferencing software or incorporate encryption features within the software you use. While popular apps such as Skype and FaceTime are great for personal use, they fail to meet HIPAA's stringent security protocols. 
     
  • Peer-to-Peer Connection: Peer-to-peer connection technology routes data directly from one user to another, bypassing servers. By doing so, personal information won't be exposed to third-party servers, protecting patient PHI from unauthorized access that could compromise its security 
     
  • Vendor Access and Auditing: To comply with HIPAA's security standards, service providers must have physical, technical, and administrative safeguards in place to prevent unauthorized persons from accessing sensitive data.  
     
    Audits provide an additional layer of security layer. They allow you to monitor and track how and when personal data was accessed, enhancing transparency, and minimizing the chances of data breaches going unnoticed. 
     
  • Accidental Violations: Even with adequate security measures in place, an accidental HIPAA violation can occur. That's why it’s essential to partner with a video conferencing software vendor that understands HIPAA compliance thoroughly and can advise you on best practices.  

 

The simple answer? No. Although free platforms like Zoom and Skype are popular and convenient, they do not meet certain HIPAA criteria that keep private information safe and secure. Zoom does offer a HIPAA compliant "healthcare" plan. However, Zoom for healthcare can be both expensive and prone to security issues and slow customer service. 

Are there any specific requirements for the equipment and technology used for HIPAA compliant video conferencing?

When it comes to requirements for equipment and technology used for HIPAA compliant video conferencing, there are a few key considerations. First, ensure that all devices used for video conferencing are protected by firewalls and up-to-date antivirus software.  

 

A secure internet connection should also be used, such as a virtual private network (VPN), which secures traffic exchanged between the video conferencing software and the user's device. Finally, use unique passwords, and make sure all devices are password protected.

Can I record HIPAA compliant video conferencing sessions for future reference or documentation purposes?

Yes, you can record HIPAA compliant video conferencing sessions for future reference or documentation purposes. However, it's essential to ensure that the recording is done in a HIPAA compliant way. This means obtaining consent from the patient beforehand, ensuring secure storage of the recording, and only sharing the recording with people who have a legitimate need to know. 
 
Stored video data should be encrypted and stored in a secure format. Any data accessible post-recording, like transcript notes or metadata, must maintain proper encryption protocols. Recordings should be deleted after they are no longer needed, keeping in mind HIPAA's data retention requirements. 

Can I use HIPAA compliant video conferencing for telehealth consultations with my patients?

Yes, you can record HIPAA compliant video conferencing sessions for future reference or documentation purposes. However, it's essential to ensure that the recording is done in a HIPAA compliant way. This means obtaining consent from the patient beforehand, ensuring secure storage of the recording, and only sharing the recording with people who have a legitimate need to know. 
 
Yes, video conferencing is a great tool for telehealth consultations. In fact, it's becoming increasingly popular as a way for healthcare providers to consult with patients. HIPAA compliant video software helps healthcare professionals provide care to patients remotely, preventing unnecessary travel or a visit to a healthcare facility.  
 
The same HIPAA considerations and best practices apply to telehealth consultations using video conferencing. It allows providers to diagnose and treat patients remotely while maintaining the same quality standard of care as traditional methods.

How can I educate my staff on best practices for HIPAA compliant video conferencing?

It is crucial that each member of your team understands how to maintain HIPAA compliance in daily operations, especially when it comes to video conferencing. Ensure that all employees understand HIPAA regulations and the importance of privacy and security.  

 

U.S. Department of Health & Human Services website offers training resources such as theHIPAA Basics for Providers:  HIPAA Privacy, Security, and Breach Notification Rules and the Guide to Privacy and Security of Electronic Health Information. Provide your staff with regular HIPAA trainings to instill best practices on how to use video conferencing securely, how to protect patient privacy, how to recognize and report data breaches or security incidents, and what to do if they suspect that a breach has occurred. 


Yes, video conferencing is a great tool for telehealth consultations. In fact, it's becoming increasingly popular as a way for healthcare providers to consult with patients. HIPAA compliant video software helps healthcare professionals provide care to patients remotely, preventing unnecessary travel or a visit to a healthcare facility.  
 
The same HIPAA considerations and best practices apply to telehealth consultations using video conferencing. It allows providers to diagnose and treat patients remotely while maintaining the same quality standard of care as traditional methods.

Additional Resources

Along with HIPAA-Compliant Video Conferencing, Updox Provides More Solutions:

Updox Telehealth lets you interact with patients by engaging them where they are—on their mobile devices. Utilizing Video Conferencing, Texting, Forms & more—add any of our additional products to build a Telehealth solution that works for you and your patients.

Updox Patient Engagement solution allows you to stay connected with patients. Utilize Reminders, Broadcast, Text, Forms, and more.