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Top Patient Engagement Statistics and Trends

Patient engagement statistics show how patient engagement solutions impact patients and providers.


Updox Content Writer

Patient engagement statistics are a powerful tool for evaluating the success and effectiveness of your practice. Patients who have positive experiences tend to be more engaged patients. By tracking patient engagement data, you’ll receive actionable feedback on how you to improve your practice and the care you provide. 

As more healthcare providers begin to recognize the importance of patient engagement, some interesting trends have started to emerge. This article will cover some of the most important, most eye-opening, and most impactful patient engagement statistics in the healthcare space.  

Updox | Patient Engagement Statistics

Patient Engagement Statistics  

Patient engagement is the degree to which an individual takes an active role in their own healthcare. Patient engagement can include independently researching symptoms, diagnosed illnesses, and treatment options; following healthcare instructions and prescriptions; and conducting ongoing consultations with healthcare providers. 

  • Engaged patients typically have better health outcomes than patients who aren’t engaged. (Patient Engagement Hit)  
  • The World Health Organization notes that patient engagement is an integral component of healthcare delivery. (World Health Organization)  
  • It was estimated in 2020 that almost 50% of the US population was using technology to communicate with their healthcare providers. (News-Medical.Net
Updox | Patient Engagement Statistics
  • Patients who describe their healthcare provider relationship as “collaborative” are three times as likely to find value in technology-assisted communications than patients with a “detached” relationship. (Klas Research) 
  • 77% of people start their search for a new physician by reading online reviews. (Software Advice)  
  • When choosing a healthcare provider, 82% of patients say quality customer service is the most important factor they consider (Silverline) 
  • 62% of patients value good communication and continuous engagement with their provider above all else (Silverline
  • Wait times heavily influence a patient’s overall experience, with 84% of people saying that wait time at a doctor’s office is either “somewhat important” or “very important”. (Vitals.com) 
  • 53.2% of patients say having an idea of appointment length in advance would change their attitude about the appointment. (MGMA) 
  • 65% of patients say transparency around healthcare service costs is critically or very important to their overall satisfaction. (Accenture) 

Updox | Patient Engagement Statistics

Benefits and Potential Challenges to Patient Engagement  

The statistics about the benefits of patient engagement to both patients and providers show that prioritizing patient engagement is a win for patients and providers alike. 

Updox | Patient Engagement Statistics
  • 3 out of 4 patients believe that providers who offer healthcare mobile technology create a faster and more convenient experience for patients. (appventurez.com) 
  • Patients who receive smartphone notifications are 34% to 38% more likely to take their daily medications than patients who don’t (Propeller Health)  

However, patient engagement statistics also highlight the challenges many patients face. Factors such as age, education level, cultural background, location, and financial standing impact a patient’s ability to engage in their own care.  

  • There were 48 telehealth visits per 10,000 people in low-poverty areas compared to just 15 visits per 10,000 people in high-poverty areas. (Rand.org) 
  • And those in metropolitan areas had about 50 visits per 10,000 people whereas only about 31 visits per 10,000 people in rural areas. (Rand.org)  
  • Less than 45% of people searching for health information online are able to find the info they seek without frustration. (Sagepub)  
  • A national sample showed that 29% of respondents felt they lacked the basic facts necessary to understand the recommended treatments. (Coverys.com)  
Updox | Patient Engagement Statistics

New Patient Engagement Solutions Market Trends  

Some of the factors driving the patient engagement solutions are enhanced healthcare infrastructure, more patients using mobile health applications, and an increased demand for wearable health technology. Patient engagement statistics demonstrate just how much this industry is expected to grow. 

Updox | Patient Engagement Statistics
  • In 2021, the U.S. patient engagement solutions market size was valued at USD 5.16 billion. It’s predicted to expand at a compound annual growth rate (CAGR) of 15.1% from 2022 to 2030. (Grand View Research)  
  • The communication segment held over 35% of the market in 2021 and it is anticipated that the health tracking & insights segment will progress at the fastest rate of over 16% in the coming years. (Grand View Research)  
  • The global patient engagement solutions market is rising at an 8.6% CAGR through 2032, exceeding a valuation of around $ 29 billion by 2022. The market is expected to reach $ 66.4 billion by the end of 2032 (Fact.MR
  • The patient engagement solution market is expected to surpass $21.6 billion by 2030 from $10.3 billion in 2019 at a CAGR of 10.3% throughout the forecast period, i.e., 2020-30. (GlobeNewswire) 

Healthcare technology and software make an impact on a patient’s ability to actively engage with their care. Patient engagement statistics offer usable information about how patients view and interact with healthcare apps and technology. 

Updox | Patient Engagement Statistics
  • Half of the people surveyed say that one bad digital experience with a health care provider ruins their entire experience. (Accenture)  
  • One sweeping study found that 90% of patients rated their telemedicine experience as good or very good, and most believe that telemedicine visits would be valuable in the future. (PLOS
  • More than 57% of people would consider having their health issues monitored remotely through at-home devices. (Accenture)  
  • Half of the people using a fitness or monitoring device share the data it collects with their doctor. Those most likely to share this information are people in excellent health (62%) and people with difficult chronic diseases (75%). (Deloitte)  
  • Approximately two-thirds of consumers would be comfortable using robotics, virtual reality, artificial intelligence, and other emerging technologies for preventive care and health monitoring. (Evernorth) 

The pandemic has changed the way people interact with their healthcare providers. Patient engagement statistics outline the impact Covid has had on the healthcare industry.   

  • The number of medical apps downloaded in the United States rose by 30% since the start of the pandemic. (Deloitte) 
  • According to the IQVIA Institute for Human Data Science’s 2021 trends report, more than 90,000-an average of 250 per day–digital health apps were released last year. (Mobihealthnews.com)  
  • Health app downloads have had an overall increase of 25% during the pandemic. (Computerweekly.com) 
Updox | Patient Engagement Statistics

How Updox Helps Improve Patient Engagement  

Updox Patient Engagement solutions are ideal for increasing your patients’ access to care and information through convenient, secure channels. Our HIPAA-compliant video chat and text messaging allow you to meet with patients remotely. And our Patient Portal provides patients with helpful self-service options.  

Keep your patients more engaged in their healthcare journey with seamless communication. Patient engagement solutions like Updox can positively improve a patient’s experience, thus engagement.  

Updox | Patient Engagement Statistics

Patient engagement statistics show how patient engagement solutions impacts patients and providers. 

  • With over 300,000 users, 56,000 physicians, 80 million patients, and 100+ EHR integrations, Updox helps your business become more efficient, effective, and successful. (Updox)  
  • Over 470K customers use Updox every day to engage and communicate with their patients. (Updox) 
  • The Updox database currently houses patient engagement data for 150 million patients. (Updox) 

Updox makes it easy to create meaningful, video-based connections using your mobile devices, reducing no-shows, and eliminating phone tag.  Schedule a personalized demo for your practice today! 

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