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Updox: A Complete Communication Platform That Can Do It All


Updox Content Writer

Updox is your all-in-one solution to take your healthcare business to the next level. Our complete communications platform boosts practice productivity and improves patient engagement with a best-in-class suite of solutions for delivering the best virtual and in-person care. Our goal is to make office management, communication, and running your practice easy so you can focus on what matters most your patients. 

When leveraged effectively, a strong patient engagement and practice productivity strategy can create the best possible output for practices, providers, and patients. Here’s how Updox can benefit you: 

  • Practices – streamline revenue, optimize efficiencies, and eliminate analog and/or error-prone processes  
  • Providers – build patient/provider relationship and trust, eliminate scheduling issues, and simplify communication with patients and back office  
  • Patients – boost overall satisfaction and improve communication with provider/practice (including scheduling, video calls, text, payments, and more)  

Updox in an Infographic 

Updox offers a host of solutions for both better practice productivity and improved patient engagement. This infographic makes it easy to see all we can do: 

Updox | Complete Communications Platform

Patient Engagement–Put Your Patients First 

Patient engagement is the measurement of your patients’ overall satisfaction with their healthcare services. It’s an important metric for a number of reasons, chief among them its direct ties to patient retention and its impact on patient experience The short version? The happier your patients are with their care, the more likely they’ll come back to your office and the more likely they’ll be to follow your recommendations for care. 

Updox makes it easy to meet your patients where they are, creating meaningful, video-based connections using your mobile devices to reduce no-shows and eliminate phone tag. Everything we do is secure and HIPAA-compliant, so there’s no risk to your patients’ sensitive health information or your practice’s important data. There are no apps to download or complicated software to deal with for either patient or provider, so getting started with Updox couldn’t be easier! 

Here’s what we provide to make your patient experience better: 

Telehealth Video Chat 

Get in touch easily, with HIPAA-compliant video chat

Secure Text / SMS 

Save time and communicate quickly through secure texting


Mass text, email, and voicemail your patient roster, all at once or by patient group. 

Patient Reminders 

Send personalized reminders to reduce no-shows and keep things running smoothly. 

Patient Portal 

Give patients 24/7 access to secure online health resources and self-scheduling. 

Updox | Patient Engagement

Practice Productivity–Managing Your Office Just Got Easier 

Updox lets you spend less time managing your practice and more time caring for your patients. The average physician spends over 15 hours per week on paperwork, and it takes a staff member roughly 18 minutes to find necessary information when searching paper documents time you can easily get back by converting to a paperless practice

It’s time to say goodbye to the frustrations and inefficiencies of a paper-based system. With Updox, you can automate manual tasks, eliminate multiple systems logins, and never worry about misplacing a physical document again. It’s your all-in-one answer for streamlining administrative tasks and improving collaboration.  

Updox Blog | Use Technology to Boost Your Practice Productivity

Here are the ways Updox can improve your practice productivity: 

HIPAA-Compliant eFax 

HIPAA-compliant efaxing lets you securely send and receive documents from anywhere. 

Internal Messenger 

Streamline your inter-office communication with our instant messaging service

Direct, Secure Messaging 

Enjoy seamless and secure communications across offices, hospitals, pharmacies, and more. 

Updox Payments 

Updox Payments provides a simple, quick way to request and collect payments from any location or device. 

See How Updox Can Improve Your Practice Productivity

Updox is a complete solution for improving patient engagement and streamlining practice productivity. If you’re ready to see what Updox can do for you, schedule a personalized demo today! 

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